Welcome to our Pranty Yoga Shop FAQ page. Here you’ll find answers to common questions about our mindful movement apparel and accessories. If you don’t find what you’re looking for, please reach out to us at [email protected].

About Our Products

What types of yoga apparel do you offer?
We specialize in premium activewear for every aspect of your practice. Our collection includes leggings (7/8 length, full length), yoga shorts, sports bras, jackets & sweatshirts, joggers & sweatpants, dresses & skirts, intimates, and leotards & jumpsuits. We also offer dedicated lines for men and children.
How do your products support mindful movement?
Each piece in our collection is designed with intentional movement in mind. Our fabrics move with your body through every asana, providing comfort without distraction. The thoughtful construction allows for full range of motion while maintaining coverage and support.
Do you offer plus sizes?
Currently our women’s line focuses on standard sizing (XS-XL), but we’re actively working to expand our size range to be more inclusive. Our men’s line offers sizes S-XXL. Please check individual product pages for specific size availability.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and check out faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you promptly. If you need to modify or cancel your order, please email us at [email protected] within 2 hours of placing your order with your request. We’ll do our best to accommodate you.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

Shipping & Delivery

Where do you ship?
We ship globally from our headquarters in Fillmore, US, to most destinations (excluding some remote areas in Asia and other regions). If you’re unsure whether we ship to your location, please contact us before ordering.
What are my shipping options?
We offer two mindful shipping options:
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping (orders over $50): via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
Our team hand-checks each item with care, which takes 1-2 business days before your order is dispatched. You’ll receive a shipping confirmation with tracking information once your order is on its way.
Do I need to be present to sign for my package?
No signature is required — your gear will wait patiently at your door so you can focus on your practice without interruption.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, simply email us at [email protected] — no complicated poses required.
Do you offer exchanges?
Currently we process returns rather than direct exchanges. You may return the original item for a refund and place a new order for the correct size or style. This ensures you receive your preferred item as quickly as possible.
How long do refunds take to process?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Processing times by your bank or payment provider may vary.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal — because financial flexibility should be as effortless as a sun salutation.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to issues with your bank or card issuer. Common reasons include insufficient funds, incorrect card details, or your bank’s fraud prevention measures. We recommend trying another payment method or contacting your bank.

Contact & Support

How can I contact customer service?
For the fastest response, please email us at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9am-5pm PST).
What is your physical address?
You can find us at:
Pranty Yoga Shop
4356 University Hill Road
Fillmore, US 62032

Breathe. Stretch. Shine.
We’ll meet you where you are.